Our Shipping Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.

If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

If your item(s) are on back-order, or are unavailable, we will void the pre-authorization and reach out to you via email.

Order Shipment:

If your order is in stock, and we process the charges to your credit card – it WILL ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the address that you provide us when you check out on our website.

If you do not receive tracking information from us with six business days of your order, please follow up with us at orders@thetoiletwarehouse.com.

Damages, Cancellations & Refunds:

Please See our Returns & Exchanges Policy.