COVID-19 Update: Customer service wait times and delivery schedules may be impacted.

Our Price Match Guarantee...

Price Match Policy:

"We work very hard to ensure that we offer the absolute best prices online!"

What If I Find a Better Price Online?

If you find another online store that offers a lower price than us – withing six months of your purchase date – please let us know and we will refund your original payment for the difference between the two!!!

Pricing Matching Up to 6 Months:

We want you to feel confident that you are getting the absolute best price AND CUSTOMER SERVICE for the item products you are ordering from The Toilet Warehouse.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date – we will refund the difference as well.

To Request a Refund:

To request your partial refund simply email us a link to the identical product that you purchased on our website (use a link from our competitors website, or a link from our website). Please note that you must email us within six months after your item purchase date – and we will process the credit accordingly once we confirm.

Please Note the Purchase Date:

*Purchase date - is the date that you check out with the product in your shopping cart on The Toilet Warehouse website.


Please Note: Our 100% Price Match Guarantee has some limitations:

  • You must purchase the item from our website before requesting your Price Match Guarantee.
  • Promotional offers such as rebates, and BOGO (Buy One Get One Free) – unfortunately are NOT eligible for our Price Match Guarantee.
  • The item must be in stock on the competitor’s website. It cannot be back-ordered or no longer in stock on that website.
  • The competitor must have a similar business model to The Toilet Warehouse.  In other words, the competitor must be an online only store (they cannot have a retail location).
  • The website cannot be a discounter or auction website (i.e. eBay, Overstock, etc.)
  • The competitor must be an Authorized Retailer for the product in question.
  • The Price Match Guarantee includes the item price an the shipping charges (however it does exclude sales tax)

Contact Us:

 Contact Us here for more information.